Coverfox.com’s Express Claims Service frees customers from stresses relating to getting damaged cars repaired and making insurance claims
After a great success in Mumbai, Coverfox.com, the fastest growing online insurance portal in India, has now launched its ‘Express Doorstep Claims Service’ in Delhi, NCR. Express Claims Service by Coverfox not only ensures timely and professional claims support, but also commits to returning your car within 3 days, after getting the vehicle serviced by a third party auto service provider. The company has tied up with 70+ such providers in Delhi, Gurgaon, and Noida.
Though 70-80% of claims are processed under the cashless arrangement, Coverfox.com observed general customer dissatisfaction with regards to the claims experience. On delving deeper, they realized that since most customers are claiming for the first time, there is a general lack of awareness of the claims process as well as how claims are calculated.
Coverfox, hence built Express Claims Services to provide doorstep claims assistance through a team of claims specialists and engaging auto-service providers. This team provides 100% unbiased hand-holding till the car is repaired and returned to the customer. Being an independent entity representing the customer, it ensures fair settlement and transparency in all transactions.
Coverfox.com has defined tight processes and timelines with each party in the claims journey, from auto-service providers to licensed surveyors and insurance companies, to ensure faster and smoother claims settlement within shortest possible time.
The service is currently available to Bharti AXA, Liberty Videocon, and Future Generali car insurance customers in Delhi & NCR for select brands of cars. Coverfox currently provides Express Claims Services in Delhi, Mumbai and Pune, and plans to launch it in other cities across India soon.
In the offing is also a tie-up with one of the most prestigious PSU’s in the insurance industry.
Talking about the Express Claims Service, Varun Dua, Co-Founder & CEO, Coverfox.com, said, “Our goal while launching this service was to let the customer deal with minimal stress and inconvenience in terms of time, money, and effort. The Express Claims Service allows for complete transparency while dealing with various service providers and insurers for a fair and timely settlement. In Mumbai & Pune this service has seen a positive response from customers. Encouraged by the demand for such hassle free service, we are rolling it out in Delhi, NCR. We have plans to take this to other cities soon.”
About Coverfox.com
Coverfox.com is India’s fastest growing online insurance portal where you can compare, buy and manage your insurance policies. The portal helps bring transparency, simplicity, and ease to the process of buying and managing insurance in India. Using its proprietary technology and algorithm based platform, users can compare and choose from a range of plans across top insurance companies, understand key features and buy policies instantly and safely. Once bought, it handholds and helps them through the tedious claims process. Coverfox.com currently offers health, car, bike and travel insurance policies.
Coverfox.com is run by Glitterbug Technologies, a tech company which has received Series A & B funding from global funds such as SAIF partners, Accel and Narayan Murthy’s Catamaran Ventures.