– Special Service Operation Squad (SOS) to enable the relief services
– Deploys 30 Emergency Road Service Teams to assist vehicle owners
– Complimentary Road Side Assistance into action to assist towing
– 350 technicians working to bring vehicles back on roads
– Onsite Hyundai Assurance Insurance Support
New Delhi: September 1, 2017: Hyundai Motor India Ltd, the country’s second largest car manufacturer today announced the Special Service Support Package for Hyundai vehicle owners affected by the untimely floods in Mumbai and Vapi. Hyundai has deployed special Service Operation Squad and 30 emergency road service vehicles to enable relief services.
On the Service Relief Efforts, Mr. Y K Koo, MD & CEO – Hyundai Motor India said, “Hyundai is a Caring and Customer Centric Brand. As the city of Mumbai and Vapi brave the harsh rains, we extend our whole hearted support to our customers with slew of Service initiatives. With the vision of being lifetime partners we will continue to extend support to our Customers.”
A complimentary Road Side Assistance has been put on action to assist with towing operations in the city with a toll free number (18001024645/0124-4343937) for towing the vehicles. Around 350 technicians are working in various Service points to bring vehicles back on roads. These customers will be offered special discount of 50% on their liability post insurance support, 50% Support for Antirust treatment Services and Free of cost engine oil replacement, Additionally, a special Car Check-up camp will be organized after two months to review the vehicle’s health.
As a proactive measure, many precautionary advisories through Social Media posts, SMS and emails were sent to customers before and after the floods.
Further, Hyundai’s spare parts supplier MOBIS is prioritizing order of all spare parts for Mumbai and Vapi workshops to support the flood affected vehicles and off the shelf arrangements are also being made for parts supply across the counter as per need.
Special Support from Hyundai to Flood Affected Customers:
- Complimentary Roadside Assistance (RSA ) for towing
- Free Engine Oil Replacement
- Hyundai Assurance Insurance Company Onsite support
- 50% Support for Anti rust treatment Services for all flood affected Vehicles
- 50% on Customer liability post insurance support
- Attractive Exchange schemes for total loss cases
About HMIL
Hyundai Motor India Limited (HMIL) is a wholly owned subsidiary of Hyundai Motor Company (HMC). HMIL is the second largest car manufacturer and leading passenger car exporter in India. It currently has ten car models across segments – Eon, Grand i10, Elite i20, Active i20, Xcent, Verna, CRETA, Elantra, Tucson and Santa Fe. HMIL’s fully integrated state-of-the-art manufacturing plant near Chennai boasts advanced production, quality and testing capabilities.
HMIL forms a critical part of HMC’s global export hub. It currently exports to around 87 countries across Africa, Middle East, Latin America, Australia and the Asia Pacific. To support its growth and expansion plans, HMIL currently has 480 dealers and more than 1,260 service points across India. In its commitment to provide customers with cutting-edge global technology, Hyundai has a modern multi-million dollar R&D facility in Hyderabad. The R&D center endeavors to be a center of excellence in automobile engineering.
