04 August 2020: We are all in the midst of unprecedented times as we navigate the rapidly-evolving situation of COVID-19. TVS Motor Company is a customer-centric company, and it is our priority to minimise inconvenience to our valued customers during these challenging times.
TVS Motor Company has announced a service programme for its esteemed customers titled ‘Expert on Wheels’. Through this programme, periodic maintenance service will be provided to customers at their doorsteps. The programme will be available in over 300 dealerships across the country and help customers avail their service as per schedule.
To ensure customer safety at the dealerships, the company has directed the dealers to follow thorough sanitisation protocol and mandatory PPE suit for the staff. The dealers are also utilising thermal scanning and enabling digital payments to ensure minimum contact.
Through the lockdown, TVS Motor Company endeavoured that customer service helplines like a toll-free number, customer care email id and Road Side Assistance (RSA) continue to be accessible to all customers. The free service, warranty and AMC services in the duration of lockdown were also extended. The company attended breakdown vehicles at the residence of over 6000 customers during the lockdown. Free service and breakdown assistance were provided to over 2600 essential service providers such as Police and Medical Practitioners.